- Recently, I was part of a project team that’s designing, building, and implementing call-centre software. You can probably imagine the call-centre experience from the customer side—we’ve all had our share of call-centre experiences. I’ve been looking at call centres from the other side—from the perspective of the customer-service agents and their employer.
Usability research and analysis
Five Sketches™ Consulting helps your development team with user-experience research and design to meet your business goals and your customers' needs