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Usability research and analysis

Five Sketches™ Consulting helps your development team with user-experience research and design to meet your business goals and your customers' needs

Tag: task duration

Posted on 26 May 20101 June 2023

Cumulative cost of a few seconds

  • Recently, I was part of a project team that’s designing, building, and implementing call-centre software. You can probably imagine the call-centre experience from the customer side—we’ve all had our share of call-centre experiences. I’ve been looking at call centres from the other side—from the perspective of the customer-service agents and their employer.

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Five Sketches™ process

  • Use the Five Sketches™ process to get quality software designs
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