Five Sketches™

For the past few months, I’ve been taking an average of 1.6 flights per week on commercial airplanes. Most of these offered seatback entertainment, so I could watch the TV show or movie of my choice, or listen to satellite radio while reading. Touch-screen controls are easy to use because they let me touch—or tap—the item or […]

When designing the user experience of software, UX- and Development teams often focus on how the user interface supports user performance, because that’s within their locus of control. Once the product is in the wild, environmental factors may reduce user performance despite the team’s best product-design efforts. But I believe it’s possible for a UX team to […]