Five Sketches™

For professional reasons, I like to mess around with software. It’s a form of training, because some of the messing around leads to frustration, confusion, and inefficiency. And that’s good.
My hope is that my experiences will help me to better understand what I put various groups of software users through when they use the software […]

My friend Donna, who is in her 50s, asked me to help her with her photos. (Donna is not her real name.)
Here are the things Donna wanted to do:

Move photos from the camera’s memory card to somewhere else.
Previously, when the camera’s memory card was full, Donna would delete unwanted photos by using the camera’s delete function. At […]