Five Sketches™

Currently, I’m on a project team that’s designing, building, and implementing call-centre software. You can probably imagine the call-centre experience from the customer side—we’ve all had our share of call-centre experiences. I’ve been looking at call centres from the other side—from the perspective of the customer-service agents and their employer.
I started by observing customer-service agents […]

Last week, while waiting for friends, I picked up a community newspaper in hopes of finding a puzzle to help me pass the time. I found a sudoku puzzle.
A sudoku puzzle consists of nine 3×3 squares, sprinkled with a few starter numbers. The player must fill in all the blanks by referring to the numbers that are already […]