Five Sketches™

Last year I worked with a team most of whose members were on a different continent. Since my job as a usability analyst and interaction designer often requires me to influence, motivate, and give feedback about work already completed, I quickly adopted online video—mainly Skype—in order to see the non-verbal communication cues of my teammates.
In the […]

When a product’s users are scarce and widely dispersed, and your travel budget is limited, usability testing can be a challenge.
Remote testing from North America was part of the answer, for me. I’ve never used UserVue because the users I needed to reach were in Africa, Australia, South America, and Asia—continents that UserVue doesn’t reach. […]