Five Sketches™

If your user persona includes an image, which type of image helps the team produce designs that are more usable?

The illustration on the left?  Or the photo on the right?
According to Frank Long’s research paper, Real or Imaginary: The effectiveness of using personas in product design, photos are better than illustrations. Teams whose user personas include a photograph […]

Currently, I’m conducting research on usability analysis and on how Morae software might influence that. My research gaze is rather academic, in that I’m especially interested in the epistemology of usability analysis.
One of my self-imposed challenges is to make my research relevant to usability practitioners. I’m a practitioner and CUA myself, and I have little time for […]

I have two stories about command buttons.
Quite a few years ago, a team member walked me through a new dialog box. He entered some data, and then unintentionally clicked the Cancel button. He made this error twice in a row, thus losing his changes twice in a row. I pointed out that the OK and Cancel buttons […]

It’s been a year since that flash of insight hit me. Looking back, getting to what I now call the Five Sketches™ ideation-design method was an interesting journey.
The setting. I was working on a two-person usability team faced with six major software- and web products to support. We were empowered to do usability, but not design. At the time, the team was in the […]

According to usability guru Jakob Nielsen, the worst mistakes in GUI design are domain-specific. Usually, he says, applications fail because they:

solve the wrong problem.
have the wrong features for the right problem.
make the right features too complicated to understand.

Nielsen’s last point reminds me of what a product manager once told me: many users of highly specialised software […]