Five Sketches™

During usability testing, I’m always fascinated to see how creatively users misinterpret the team’s design effort. I’ve seen users blame themselves when our design failed, and I’ve seen users yell at the screen because our GUI design was so frustrating.
Wednesday, the tables were turned.
I unintentionally “agreed” to let Facepoke—that social-networking site—invite everyone with whom I’d ever exchanged e-mail. Think about […]

There’s been a loss of usability for people who type text.
Like me, you may have experienced these unwelcome experiences:

After typing a long message in Facebook, when I click send, I get a page error and my entire message is lost.
After typing a post in WordPress, if the server has gone down or I press an unintended keyboard shortcut, […]