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	<title>Five Sketches™ &#187; bicycles</title>
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	<link>http://fivesketches.com</link>
	<description>Ideation, design, and usability for development teams</description>
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		<title>If the user can&#8217;t use it, it&#8217;s broken</title>
		<link>http://fivesketches.com/2009/12/if-the-user-cant-use-it-its-broken/</link>
		<comments>http://fivesketches.com/2009/12/if-the-user-cant-use-it-its-broken/#comments</comments>
		<pubDate>Sat, 26 Dec 2009 05:44:01 +0000</pubDate>
		<dc:creator>JeromeR</dc:creator>
				<category><![CDATA[Design, process, business]]></category>
		<category><![CDATA[bicycles]]></category>
		<category><![CDATA[design]]></category>
		<category><![CDATA[pump]]></category>
		<category><![CDATA[tires]]></category>
		<category><![CDATA[Usability]]></category>

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		<description><![CDATA[A few days ago, I tried to pump up my bicycle tires. I had to borrow a pump.
The connectors and attachments suggested this pump would fill North-American and European tire tubes as well as air mattresses, soccer balls, and basketballs.
But the thing is, neither the pump&#8217;s owner nor I were able to make it work. [...]]]></description>
			<content:encoded><![CDATA[<p>A few days ago, I tried to pump up my bicycle tires. I had to borrow a pump.</p>
<p><img class="alignnone size-full wp-image-2984" style="float:right;" title="Bike-tire pump" src="http://fivesketches.com/wp-content/uploads/2009/12/bikepump.png" alt="Bike-tire pump" width="80" height="200" />The connectors and attachments suggested this pump would fill North-American and European tire tubes as well as air mattresses, soccer balls, and basketballs.</p>
<p>But the thing is, neither the pump&#8217;s owner nor I were able to make it work. We couldn&#8217;t pump up my bike tires.</p>
<p>Was it me? Was it the pump&#8217;s owner? Or was it the pump&#8217;s design?</p>
<p>If the user can&#8217;t use it, it&#8217;s broken (…or it may as well be).</p>
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