Make your project win

Here are two usability stories that are currently underway.
The first project

This weekend I got a Skype call from a usability consultant at a very large firm that is, in turn, working on a project for a very large insurance company. The usability consultant was just assigned, but the team is nearly finished building an online application form for household insurance. He told me:

  • The design is due Friday. Developers will start building it on Monday.
  • how-easy-it-itThe design is restricted by a related piece of the site that’s already being built (offshore).
  • Customers must answer potentially hundreds of questions, and the company wants every answer cumulatively displayed on screen. It’s not clear why, so designing alternatives means shooting in the dark.
  • Customers must provide their complete personal and confidential identification-before they get a quote or decide whether to buy. It’s not clear why.
  • After answering all questions and providing personal information, many customers will be deemed ineligible to buy insurance online, due to answers that sounded innocuous to me.
  • There’s no time to test the design by Friday.
The second project

Today I spoke to a manager at a different company. Their current project is software that makes work schedules. So far, the team has:

  • Asked users for problems in the current product.
  • Weighed the severity and frequency of user problems. The worst problems related to starting a new schedule, figuring out where to enter data, and understanding how the data and settings influence the schedule.
  • The worst problems became top priority in the current project.
  • A major GUI redesign is underway. This includes step-by-step workflow support, drag-and-drop interaction, and replacing data-entry spreadsheets with dialog boxes or task panes.
  • The product manager wants usability testing done on the redesigned GUI, while there’s still time to make changes.

What can you do to ensure your projects are like the one in the second story?

Scott Berkun on saying “No”

While poring over the Vista UX Guidelines for something that was eluding me, I came across a chapter from the Scott Berkun book, The Art of Project Management (which has since been retitled to Making things happen). Here it is, courtesy of Microsoft Developer Network (MSDN):

Scott Berkun has also inspired me to compare Five Sketches™ to his Creativity Hacks ideas.

Design Studio vs. Five Sketches™

I came across a software-design approach similar to Five Sketches™. It’s called Design Studio, and was developed in the USA. I was intrigued to learn about Design Studio. When separate teams develop a similar response to the same challenge, it validates both solutions. In this case, the challenge is to support software developers as they design the mental models, interaction, and GUI for their products.

Video no longer availableDesign Studio was presented at a 2007 conference, and you can watch it on video: but the BrightCove video is no longer available to watch.

If you have information about Design Studio, please comment, below. Found it! Jeff White and Jim Ungar presented their Design Studio method at the IxDA 2008 conference, in a presentation titled User Interface Design in an Agile Environment: Enter the Design Studio.