Comments on: Auto-correct a touch-screen problem http://fivesketches.com/2009/10/autocorrect-touchscreen-problems/ Ideation, design, and usability for development teams Sat, 01 Jan 2011 00:52:11 -0500 http://wordpress.org/?v=2.9 hourly 1 By: Lois http://fivesketches.com/2009/10/autocorrect-touchscreen-problems/comment-page-1/#comment-347 Lois Mon, 12 Oct 2009 08:36:53 +0000 http://fivesketches.com/?p=2771#comment-347 I was on a flight last night (MAD-JFK) where the flight attendants rebooted the entertainment system three times, and apparently it still wasn't quite right, although the games I was using were working. This didn't affect me much, because I enjoyed reading the error messages during the reboot (the system is on Red Hat Linux). Plus, I wasn't watching a movie, so I didn't have to deal with it restarting three times. But at the end of the flight, the purser announced that Delta would give out $100 vouchers for the inconvenience. In my case, this was only one of four segments in my round trip flight, and I had a super-cheap ticket. I cared very little about the problem, but was happy with the solution. Back to your points: * I am just guessing, but I think the registration solution you suggest would not require safety testing, any more than a new Tetris game would be, if no new hardware or wiring is required. * Passengers with failing systems should probably get a voucher, like I did. * Very hard to say if entertainment system problems could provoke a switch to another airline. If that airline has the cheapest, most convenient flight, most people would take it again. Still, I guess you have to worry about even a small loss of customers. * I am not sure what to suggest about the scratched screen problem. I was on a flight last night (MAD-JFK) where the flight attendants rebooted the entertainment system three times, and apparently it still wasn’t quite right, although the games I was using were working. This didn’t affect me much, because I enjoyed reading the error messages during the reboot (the system is on Red Hat Linux). Plus, I wasn’t watching a movie, so I didn’t have to deal with it restarting three times. But at the end of the flight, the purser announced that Delta would give out $100 vouchers for the inconvenience. In my case, this was only one of four segments in my round trip flight, and I had a super-cheap ticket. I cared very little about the problem, but was happy with the solution.

Back to your points:
* I am just guessing, but I think the registration solution you suggest would not require safety testing, any more than a new Tetris game would be, if no new hardware or wiring is required.
* Passengers with failing systems should probably get a voucher, like I did.
* Very hard to say if entertainment system problems could provoke a switch to another airline. If that airline has the cheapest, most convenient flight, most people would take it again. Still, I guess you have to worry about even a small loss of customers.
* I am not sure what to suggest about the scratched screen problem.

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