Unreliability of self-reported user data

Many people are bad at estimating how often and how long they’re on the phone. Interestingly, you can predict who will overestimate and who will underestimate their phone usage, according to the 2009 study, “Factors influencing self-report of mobile phone use” by Dr Lada Timotijevic et al. For this study, a self-reported estimate is considered  accurate […]

Up and down the TV channels

My television lets me step through the channels. To do this, I use the remote control’s CH button. Similarly, my television lets me page through the list of programs, five channels at a time. To do this, I use the remote control’s PG button. In fact, it’s one button for the stepping and paging functions.

The programs in […]

My Twittering (2009-09-24)

The results again show: good designers & content creators use #usability testing to get an even better user experience. #UX #

Testing in the UX-design process

Three weeks ago, a client called me. They had just completed release 1.0 of a new Web application that will replace their current flagship product. The client was asking about summative usability testing to evaluate how well the product performs in the hands of users, because they want their customers to succeed.
Since the product is an […]

My Twittering (2009-08-09)

Computer injury up 700%. How? Seniors, kids TRIP on wires, hardware. Frustrated users HIT & KICK hardware. #ux #design issues! #
A view of a real or fake plants incr workplace productivity, and patients go home 1 day sooner. #UX design: plants in your product’s GUI? #
A request in someone’s right ear has more success, so […]

Design better online-video chatting

Last year I worked with a team most of whose members were on a different continent. Since my job as a usability analyst and interaction designer often requires me to influence, motivate, and give feedback about work already completed, I quickly adopted online video—mainly Skype—in order to see the non-verbal communication cues of my teammates.
In the […]

My Twittering (2009-08-02)

Not only gestalt principles, also 2D design principles apply to UI design. User’s brain vs your UI design: http://tr.im/uFoP #