Customers can’t do your job

Agile methodology can produce usable products, as long as you know what you’re doing. A common pitfall in agile is this incorrect assumption that you’ll get a usable product simply by building what the client tells you to build.
When there is some question about how to make a feature usable, customers may have something to say, but […]

Five Sketches™ at CanUX Banff

I’m presenting the Five Sketches™ ideation-design method at the 2007 annual Canadian User Experience conference, in Banff, Canada. The presentation is titled: A Better Method for Designing with Developers.
It’s a full hour—lots of slides—and several handouts. See you there!