Scott Berkun on saying “No”

While poring over the Vista UX Guidelines for something that was eluding me, I came across a chapter from the Scott Berkun book, The Art of Project Management (which has since been retitled to Making things happen). Here it is, courtesy of Microsoft Developer Network (MSDN):

Scott Berkun has also inspired me to compare Five Sketches™ to his Creativity Hacks ideas.

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